We work with 3rd party Logistics companies to deliver your orders. All customer service requests must be sent to firstname.lastname@example.org. Shipping takes 7-8 working days for orders outside Karachi. For orders placed within Karachi, it takes 4-5 working days.
Returns and Exchanges:
We can not facilitate try and buy services. It is not a service we offer. Please only order if sure of your size. We recommend taking your own measurements once and keeping them for reference every time you place an order since measurements are provided in detail. Exchange due to size issues will be looked at and reviewed upon the request of the customer. Final assessment is on a case-to-case basis. The customer has to bear a two-way delivery cost of sending the exchange item and bringing the old item back. We do not facilitate try and buy cases.
Unaccepted COD orders by the customer will first result in a negative delivery charge balance (which will have to be paid before the next order) and consecutive unaccepted orders will result in the customer being blacklisted from ordering by our system automation.
We pride ourselves on selecting the best preloved pieces from our vendors. The items are preloved and hence may show signs of some wear and tear. By extending the product life cycle of these clothes, you are preventing them from ending up in landfills and playing your part in lessening the impact our consumption habits are having on damaging the planet. The fashion industry is the second biggest polluter on the planet. We simply have to change the way we consume in order to make impact that adds up in the long run
Shipping & Returns
Shipping & Returns
Shipping: Shipping takes 8-9 working days. We dispatch from an industrial zone in Karachi and have vehicles leaving at specific times of the week. Urgent deliveries can not be accommodated. Please keep delivery timelines in mind before ordering.
Cancellations: made to an order after 24 hours of confirmation will result in a fine of Rs 250 which will automatically be applied to the next order. Any orders that are unaccepted or returned by the customer after dispatch or at the time of delivery will result in a two way delivery charge of Rs 600 against the customer name and must be cleared for any future orders to be processed.
Once an order has been placed, we can not facilitate requests for change in destination or address. Please be sure of which destination you are ordering it to so there is no issue in processing your order.
Multiple orders placed separately can not be bundled together. This is a manual process, and requires more resources and time. We can not facilitate bundling of multiple orders without increasing the cost.
We work with 3rd party logistics partners, and besides handling cash on delivery cash at the point of delivery, the delivery partners are not authorised to do any refunds, deliver any cash back or any activity of the sort.
All requests have to be routed email@example.com order to be facilitated. Exchanges and Returns: The cost of Returns on sizing issues will not be borne by our platform. Our measurements taking process is detailed; and meant to provide as much information as possible to the customer. Please order as close to your measurement size as possible to avoid any issues. We highly advise taking your measurements and keeping them on record so you can refer to them whenever placing an order.
Size tags on items often do not align with the measurements that are taken of the items. This is why we take time in providing measurements, and also divide items into sizing categories as per estimates closest to those measurements. Size tags on preloved items are often misleading, and this is why measurements are provided in detail. No exchange will be done on a size tag discrepancy.
If you want to do a sizing based exchange, you have to send the item back to our warehouse via a reliable courier service and the tracking receipt must be shared on our official email address. Once it has been received, you will be issued a gift card for the item. Please note that this can take up to 3 weeks to process. There are no refunds on sizing issues.
Refunds:Refunds will only be offered and issued if there has been a significant error in the order processing. This does not include sizing issues.
Please note that all customer service is routed viaItsPrelovedofficial@gmail.com. Our Instagram and WhatsApp are not customer service channels.
We are currently unable to provide any personalised customer service including extra photos, more details of items. All details we see as important are already provided on the website. Please use them to make an informed decision and only order when 100% sure so that it is a pleasant shopping experience for you.
A gentle reminder to everyone. We regard our community very strongly, which also includes our team members who work on customer service. Issues happen; human errors are a part of business. We apologise for them, and We will always aim to correct them; but being exceptionally rude and insulting to our team members on any channel of communication will lead to a complete ban from any further orders on our platform. Let’s maintain our community standards, which includes communicating in an amicable manner. Thank you
Shipping, Exchange, Returns, Customer Service, and Community Guidelines
Change of Address:
Logistics & Delivery:
Customer Service Requests:
All requests have to be routed firstname.lastname@example.org order to be facilitated.
Exchanges and Returns:
The cost of Returns on sizing issues will not be borne by our platform. Our measurements taking process is detailed; and meant to provide as much information as possible to the customer. Please order as close to your measurement size as possible to avoid any issues. We highly advise taking your measurements and keeping them on record so you can refer to them whenever placing an order.